I Hear You

 

“We have two ears and one mouth so that we can listen twice as much as we speak.” ~ Epictetus

Imagine that somebody makes you the leader. In other situations, you might be elected to the position.  In the world of Machiavelli, you might even reach out and grab that position for yourself.  Whichever way it occurs, you have found your way into a position of leadership – you are sitting atop the body of individuals who look to you for guidance, want you to paint a vision for the future and are in the position of following you.  People will now look to you (and judge you) for what you say, how you act and the method you use to handle situations. 

Many years ago, I was excited by the first opportunity that I had as a leader.  OK, it was a small role, but I was responsible for supervising other people.  Immediately, I told my manager what I was going to do, how I was going to tell everyone what I wanted, etc.  Needless to say, he put the kibosh on that!  It took me years to learn that with the title and the responsibility, do not come with carte blanche for me to dictate my will on other people.  As Teddy Roosevelt so eloquently put it, “No one cares how much you know, until they know how much you care.”  The only way for others to know that you care is to listen to what they have to say and pay attention to their words.

We all have opinions and some ideas of how things should be handled.  Not all of us freely share these thoughts, but we all have them.  Sometimes, we forget that the people we are talking to also have their thoughts and ideas.  As a leader, we should have some vision as to the direction and achievements we would like to accomplish.  However, if we do not talk to the people around us, there is no way to tell if we are in alignment with each other.  As John C. Maxwell points out, “If you think you’re leading, but no one is following, then you are only taking a walk.”  By taking the time to listen, people feel that you care about their thoughts (even if they differ), and it provides an opportunity to have other choices become available to you and realign so that more people understand the efforts.

Having the title of “Leader” does not mean everyone has to adopt what you say.  Having recently spent time in an organizational leadership role, I spent a lot of time listening, asking leading questions, and finding out people’s perceptions and needs.  When it comes to leading, we must keep in mind that “the needs of the many outweigh the needs of a few” (Mr. Spock, Star Trek II: The Wrath of Khan)  and the only way to come to the right conclusion is to listen.

Painting Vision

A question that I used to get when I first graduated college on job interviews was where do you see yourself in 1 year? 5 years? 10 years?  The answers were always based on some career path that was taught in school or somehow made it into my head.  Some of the responses that I got back from the interviewer were “Oh, yeah” or “You really think that?” After a few years, those fleeting answer that passed for a vision of my work future was exactly that…fleeting.  I was young, did not know better and had no idea where I was going at that point in my life.

During my first two jobs, I remember working on various projects / work related initiatives.  The actual projects that we were working on did not matter.  What mattered was the question that I used to ask -why am I doing this?  Most of the time, I received no answer from my manager, which always bothered me.  You see, I needed to understand the purpose of what I was doing and how it fit into the bigger picture.  Without a broad picture, or someone painting a vision, I had no idea where things were headed, no opportunities to provide feedback and usually never saw the impact.

Fast forward many years.  I now have what can pass for real life experience – 36 years in the work force, been employed by various companies, tried some entrepreneurial ventures and had changes in my career paths.  Then came the opportunity to become the president of my synagogue, which is a non-profit organization run by volunteers and employees a small group of people.  When I first mentioned taking the position, someone commented, “Ah, it’s just a couple of meetings here and there.”  In truth, this was more like a full-time part-time job.  This was still a legitimate business, with real needs and concerns, that needed to bring in revenue and disburse expenses.

As we know, change is vital to the survival of any organization.  For an organization, or the people in an organization, to change, they have to be able to see where the potential future might take them.  Like my earlier self, an overarching explanation needs to be given to help realize the potential.  Prior to becoming president, I spent 5 years as a Vice President, “learning the ropes”, listening to people and talking about a bright future.  I was already painting the vision prior to accepting the role, in attitude, in speeches and in conversations.  Doing this provided excitement, hope and a view towards the future which is hard to do after decades of doing the same things over and over.  To survive in the future, it needs to be communicated that there is a future, we can get there together and the changes will help us.  Once the vision is painted, the hard work then starts in following through to make sure the picture painted becomes reality.

On to a New Role

After three years as the President of my synagogue, I have transitioned into a new role – Past President.  Yes, I have already heard all of the alternate titles – Has-been, Used-to-be, Wayne who?  It has been a great three years, had the opportunity to work with some good, dedicated people and, as a team, made some much needed changes.  Being in a leadership role, I used many of the tools that I learned over the past decade, discovered many new things about leading an organization and gained a better understanding of where I fit in that picture.

In late 2009, I was introduced to the world of personal development.  I do not mean learning to feel good about myself and live in a dream world where actions automatically manifest themselves.  This  was more about taking a journey to learn, through reading and following people successful in their fields, to develop my own abilities.  It is way too easy to finish our formal education process, head out into the world and get caught up in the whirlwind that surrounds us.  Recognizing that “I am too busy,” or “I do not have the time,” are just excuses for not doing the things we need to help us improve ourselves, the direction we head in and take control of our destiny.  What I have come to understand about success, management and leadership all fell into line from others said and wrote about.

As I now have the chance to reflect upon this part of my life, there are clearly some points of advice I can happily provide to others heading into a similar position:

• Success is not a given and does not always come on the first try.  Success will come, but can be made up of small failures or missteps which provide opportunities to learn from.  It may take a few tries to reach success but when you do, people will not necessarily remember the fails.
• Have patience, not every action has to be done immediately.  Yes, urgency is important and it helps in prioritizing, but one should not sacrifice a success because one acted too fast instead of doing it right.
• Listen to the people around you, as you do not need (nor want) everyone to agree with what you say.  None of us knows everything (even though some people act like they do).  Differing thoughts can lead to new ideas or realignment of objectives.  Keep an open mind.
• Be persistent and do not stop just because others throw up an objection or place a road block in front of you.  Remember, not everyone will see things the same as you; be sure to communicate clearly, paint an inclusive vision and keep you eye on the target.
• Facilitate change, as the acceptance of change has to be a majority mindset, not just one person.
• Most importantly, be prepared!  I knew someone that said, when I get to position X, I will look around, see what needs to be done, then make some decisions / plans.  The rule of first impression goes for leadership, as you only have one chance to put your first best step forward.

As I go through the next few weeks, I will delve more into these points and why these stood out for me.

Leading and Delegating

As a president of an organization, I have had to ponder two concepts – leadership and delegation.


Oxford Dictionary provides the following definitions:

·         Leadership: “the action of leading a group of people or an organization.”

·         Delegate: “entrust (a task or responsibility) to another person.”

I remember as a young man, looking at various organization’s presidents, that once you reached that position, you were the one everybody had to listen to and the person that dictated every action.  As I got older, I realized that sometimes this is true and other times, not.  In truth, the role does come with the phrase that President Truman stated, “The buck stops here.”  Meaning that all the accountability, responsibility for the success of the organization at the end of the day falls on that person’s shoulders.  Leading means having the ability to know everything that is going on in the organization.  Since my synagogue is a microcosm compared to large entities, this can be an ominous task.  No one person can be involved in everything, make all decisions and action every item.  To attempt this leads to frustration and does not give a feeling of inclusion to the other people involved in leadership or the organization.

At some point I was taught the importance of delegating tasks.  This can become a fine art where you have to learn what to delegate, who to delegate to and how to engage with the person, or persons, involved.  You cannot just push responsibilities onto other people, look the other way, and hope that the tasks required are completed.  This is where relationships need to be developed as you have to be able to work with the people you ask to assist you in achieving goals.  If you delegate, you have to make sure that the person you work with has a vested interest in succeeding with the assignment, someone that you know will involve other like-minded individuals (building a team) and has the ability to communicate what happens.  Not everyone that we involve will work out as expected.

This is where the balance has to be made.  As a leader, you need to set the example, own your position and engage other people.  To do this alone, can lead to becoming a dictator where you build the expectation that you must be included in everything (i.e., managers that need to be on ALL emails), stifle creative suggestions (which all organizations need to thrive and change alongside our broader environments) and push potential help away.  Similarly, reactions where one delegates everything and takes on no responsibility, as this can lead to teams feeling they have no support, lack a broad direction and can lead to a feeling we are in the wild west.  This is the hard part, as a leader you never cede your responsibility, trust the people you ask to help, providing support and guidance, and encourage their creativity.  As General George S. Patton stated, “Don't tell people how to do things, tell them what to do and let them surprise you with their results.”  

Can You Spot the Leader?

Team Leader, Manager, Counselor, Head Usher, Supervisor, Chairman, Director, Vice President, President, Business Owner.  Here is a list of titles, that also represent roles or positions, where the person who carries that label must be able to work with others, lead, inspire, manage and assume certain responsibilities.  Within different groups or organizations, each of those roles who have different authorizations, capabilities and tasks that fall on the shoulders of that person.  “Why would you want that?” is a question I have heard, whether said directly to me or in regards to others. 

So, you want to be a leader?  That is something that is honorable to aspire towards.  “It looks easy” and “I can do what he/she does” are common phrases I have heard.  John C. Maxwell, leadership expert and author, once wrote that when he first took a leadership role (as a pastor), he thought that he could do what he wanted to and everyone would follow along because he was the leader.  When I was studying for my MBA, I took a management course and the professor made it clear that there are leaders who have a title and leaders who do not.  That was the topic that Robin Sharma, author and leadership expert, explored in his book, “Leading Without a Title.”  Leadership is a term, whether or not you have the title, that is defined by the Oxford Dictionary (from the website Lexico) as “The action of leading a group of people or an organization.”

Can you spot a leader?  Forbes identifies 11  traits of a powerful leader (from a March 22, 2017 posting) as: Having the ability to self-manage, Act Strategically, Being an Effective Communicator, Being Accountable and Responsible, Setting and Achieving Clear Goals, Vision for the Future, Manage Complexity, Fostering Creativity/Innovation, Team Building / Teamwork, Create Lasting Relationships, Ability to Learn.  That is certainly a long list, though it is pretty inclusive of a lot of vital traits.  We all know or have worked for people who have embodied many of these traits.  We all know or have worked with people who have embodied these traits but do not have a title.  As well, we also all know or have worked for people who have the title but none (or few) of the traits.

Do you have what it takes to be a leader?  Look at the list provided by the Forbes article.  It is easy to look in the mirror and see which traits the person staring back at you has.  And be honest with yourself!  Most of the items you might fall short on are learnable through personal development (classes, seminars and books).  Some institutions provide furthering education to learn these traits.  Some are a little more esoteric, such as having a vision for the future.  Another method of learning would be through experience – not everything will be successful, but each failure will teach you something that you can apply next time to become successful.  Remember the list at the top?  Those were some of the titles that I have been labeled with during the course of my life so far.  I still subscribe to the saying that leaders are readers and that to be a leader you have to be open to learn, listen and look for opportunities that benefit all.

On Being President

I have to confess – being a president of an organization is not easy.  Keep in mind the plaque that Harry S Truman used to display, “The buck stops here.”  When things go well, it is great: you are happy to point out those who achieved, there is a sense of pride in the group that you are leading, a feeling that you can accomplish anything and a general aura of happiness.  When things go less than well, it is not so great: there is no one else to blame, there is a feeling of the weight of the world on your shoulders, the thoughts swirling in your head that you backed yourself into a corner and a general feeling of disappointment.  In either case, you still have to go out with a smile on, say the words to encourage others to attain their best and continue to strive for goals and objectives.  The role comes with no set hours, no physical office and plenty of opinions.

OK, I framed this as being the president of the Jewish Community Center of Paramus / Congregation Beth Tikvah.  I could have swapped out the word president for leader…or head of household…or manager…or any other leadership title.  Sure – the size of the group / organization, the number of people involved, the magnitude of the decisions are different, there is a varying level of stress related to them and the number of eyes that watch your every move differ; it is still the case where others look to you to…lead.  While all leaders have different personalities, different methods and different ways of relating, the role is anything but passive.  This is an active role, where you need to be on your best game most of the time.  As a parent, you have to lead your family in life, teach your children the virtues that will help them in their lives and manage a household.  Any leadership role has a component of guiding others, providing some form of education and management.  In all related situations, it is how you react, how you handle yourself and how you communicate to others that matters.

I was once taught that good leaders are in the front of the group that they lead (yes, like they sing in Peter Pan, “we’re following the leader…”), rather than standing in the back and dictating where everyone should go.  The importance is doing, as most people observe by watching what others do and how they react.  There is the story about Mahatma Gandhi, where a mother brings her son to the famous and says, “Can you tell my son to not eat sweets.”  Gandhi looked at the boy and said to the mother come back next week.  The following week, the mother did as she was instructed and once again stood before this great man and says, “Can you tell my son to not eat sweets.”  Gandhi looked at the boy and told him to stop eating sweets.  Dumbfounded, the mother asks why he could not say that last; to which Gandhi replied, “Last week, I was eating sweets.”  The lesson is simple, never ask someone to do something that you yourself are not willing to do nor have not done before.  Leaders lead.

Vince Lombardi said, “Leaders are made, they are not born. They are made by hard effort, which is the price all of us must pay to achieve any goal that is worthwhile!”  He is right – there is a lot of hard work that happens.  There was hard work prior to taking on the role.  There is hard work that is on-going.  There is still hard work ahead.  The time spent reading, learning and developing relationships and discussing ideas set the groundwork.  Continuing to paint visions, continuing to build relationships and constantly re-evaluating and learning from every action / reaction helps us to learn from the past to move forward.  This has been a learning experience and has taken many more hours than I would have thought.  As I have reached the end of my first year and started the second year, I am happy with the journey, thankful for my family and their support, appreciative for the help / advice of many friends (old and new) and truly happy for the community which I, for a temporary point in time, have been given leadership.  It is truly about the communities we live in.  Helen Keller said it well when she said, “Alone, we can do so little; together, we can do so much.”