The Secret Sauce

My Mom had a lot of recipes that she wrote out, some were hand-me downs, others were ones that she picked up along the way.  It is fun to pull them out (when time allows) and to scan them for old favorites (I still cannot find her butterscotch brownies recipe).  And yes, there are recipes that have written out “a pinch of this”, “a dash of that” and a few that have items that are completely illegible.  There was an old recipe for a chicken and noodle dish that we enjoyed, that was never written down which my brothers and I remembered different pieces of.  Yes, my Mother (of blessed memory) seems to have kept some cooking secrets – in other words, the “secret sauce” in the kitchen, stayed with her.  Debbie and I tried to recreate this dish based the input from my brothers and me; we were close but knew something was missing.

The topic of secret sauce came up recently while I was teaching a training course for OneStream.  The class discussed how important training and user acceptance is.  There is an old saying that “confused people do nothing”.  In the business world, this would equate, when implementing new software, that confused people would tend to go back to their old, familiar habits.  I have seen where even with successful implementation (various software) and process improvement initiatives, people are still very reluctant to give up what they feel comfortable with.  This often leads to them pulling out the old spreadsheet to challenge the numbers presented.  While I will agree that during user acceptance testing, these spreadsheets are valuable in proving out new processes and system upgrades, but can be retired once testing is complete.  However, once we move past this, everyone forgets the drawbacks of manual processes – (1) they are manual and time consuming, and, (2) there is a risk for input errors leading to false results. 

Of course, there are the chances that like older recipes, past down through the generations, that all information will not be revealed, causing the old processes to appear suddenly.  I know we have all seen the person who has the printout in the back of their notebook – they crouch down during a meeting, thinking that no one sees them, bend the bottom half of the pages upward, peer down into their secret sauce and then point out that the new ways are wrong.  For most projects, putting in a new system, no matter how complex, is easy when compared to the task of acceptance.  This can take a long time due to people not wanting to step outside of their comfort zones.  Yes, it most likely will lead to better info, more efficient processes and better overall team performance.  This issue is that people have come to rely on what they know, cannot understand if it is not broken why fix it (and sometimes it is broken), and a feeling that they will become less valuable to the company. 

In the volunteer world…yup, it is the same.  Holding onto information, procrastination and throwing out irrelevant facts does help to deter movement.  Now that I am writing this, politics, governments, etc., seem to follow the same pattern.

In a world of food channels, websites and videos, it has become easier to find the recipes (i.e., solutions) more than ever before.  Whether my Mom had hidden any secret sauce from us or not, knowingly or unknowingly, whatever the ingredients, her food always had those special flavors and tastes we remember.  As we all move forward, it is important to remember what we had, keep the positive thoughts, and focus on how we move into the future.