The Secret Sauce

My Mom had a lot of recipes that she wrote out, some were hand-me downs, others were ones that she picked up along the way.  It is fun to pull them out (when time allows) and to scan them for old favorites (I still cannot find her butterscotch brownies recipe).  And yes, there are recipes that have written out “a pinch of this”, “a dash of that” and a few that have items that are completely illegible.  There was an old recipe for a chicken and noodle dish that we enjoyed, that was never written down which my brothers and I remembered different pieces of.  Yes, my Mother (of blessed memory) seems to have kept some cooking secrets – in other words, the “secret sauce” in the kitchen, stayed with her.  Debbie and I tried to recreate this dish based the input from my brothers and me; we were close but knew something was missing.

The topic of secret sauce came up recently while I was teaching a training course for OneStream.  The class discussed how important training and user acceptance is.  There is an old saying that “confused people do nothing”.  In the business world, this would equate, when implementing new software, that confused people would tend to go back to their old, familiar habits.  I have seen where even with successful implementation (various software) and process improvement initiatives, people are still very reluctant to give up what they feel comfortable with.  This often leads to them pulling out the old spreadsheet to challenge the numbers presented.  While I will agree that during user acceptance testing, these spreadsheets are valuable in proving out new processes and system upgrades, but can be retired once testing is complete.  However, once we move past this, everyone forgets the drawbacks of manual processes – (1) they are manual and time consuming, and, (2) there is a risk for input errors leading to false results. 

Of course, there are the chances that like older recipes, past down through the generations, that all information will not be revealed, causing the old processes to appear suddenly.  I know we have all seen the person who has the printout in the back of their notebook – they crouch down during a meeting, thinking that no one sees them, bend the bottom half of the pages upward, peer down into their secret sauce and then point out that the new ways are wrong.  For most projects, putting in a new system, no matter how complex, is easy when compared to the task of acceptance.  This can take a long time due to people not wanting to step outside of their comfort zones.  Yes, it most likely will lead to better info, more efficient processes and better overall team performance.  This issue is that people have come to rely on what they know, cannot understand if it is not broken why fix it (and sometimes it is broken), and a feeling that they will become less valuable to the company. 

In the volunteer world…yup, it is the same.  Holding onto information, procrastination and throwing out irrelevant facts does help to deter movement.  Now that I am writing this, politics, governments, etc., seem to follow the same pattern.

In a world of food channels, websites and videos, it has become easier to find the recipes (i.e., solutions) more than ever before.  Whether my Mom had hidden any secret sauce from us or not, knowingly or unknowingly, whatever the ingredients, her food always had those special flavors and tastes we remember.  As we all move forward, it is important to remember what we had, keep the positive thoughts, and focus on how we move into the future.

Who is Guarding Whom?

In Harlan Ellison’s short story, “Crackpots”, he asks the underlying question – who really are the madmen and who runs the asylum?  It was an interest topic as it does make one realize that our points of view, or perspectives, can have a huge impact on how we view the world around us, how we navigate through life and how we interact with others.  For those amongst us that we deem the “normal” of society, someone who is a genius can sometimes border on insanity.  One might have to suspend commonly accepted methods to be open to other ideas and options.

In my brief time as an IBO (independent business owner) in the network marketing world, we were taught that when we approach a potential customer or IBO, to always lead with “…are you open to…”  As we go through life, how often are we not open to new thoughts, ideas or concepts?  Is it possible to crack that door ajar enough for new things to trickle in, either through the help of other, or, (gasp) of our own volition?  We all have the capacity to think more broadly.  When you are looking to buy a new car, did you all of a sudden look around and wonder why the car you are looking at has become more popular?  They were always there; you just were not “open” to seeing them.

We ran into a similar concept when we re-sided the house many years ago.  We were asked what type of shudders we wanted, or if we even wanted shudders.  We laughed at the time, thinking that shudders were standard and everyone had them.  As we drove around (many times not even looking), we noticed that there are a lot of houses without shudders, they came in some different styles, sizes and contrasting colors.  Without having been open to this beforehand, we never would have realized this.  We had a preconceived notion and potentially cut ourselves off to an option had not someone else point this out.  The “crazy” idea of not having shudders all-of-a-sudden became a possibility.

We all live in a world of commonly accepted practices, group-think, and community derived norms.  We have all met people through our lives that seemed a little bit “out there”, due to the fact they did not comply with our “accepted” practices.  It is interesting to note, that after a few cocktails, we tend to drop our commonly accepted façade and we begin to hypothesize and create new ideas.  These Ideas are generated by the ability to think freely, to push beyond convention and a static environment.  The next morning, as we try to remember through the fog and possible hangover what we envisioned, half the time we dismiss the thoughts as it is outside what others might approve.  It does show that new ideas can flow more freely once the restraints are removed that dam up our abilities to be creative.

So, who are the mad ones, the free thinkers or the practitioners of the generally accepted norm?  And, who is guarding whom, or are have we become monitors / captors of our own thoughts?

To Be or Not To Be 25 Again

During the Super Bowl, it was great to see the “Ground Hog’s Day” commercial with Bill Murray, which made sense, as both Ground Hog’s Day and the Super Bowl were on the same day.  Besides acting as a reminder to a fun movie, it was great to see the theme revisited with so much fun.  As the week progressed, it did make me think about having the opportunities to do something over, recycle a portion of my life, or just start over again.  Of course, this is merely a mental exercise, but it does make one stop and think about what if we could have a redo?  Would things turn out different or would they be the same?

Juxtaposition this with having a child that just turned 25.  While she comments on the quarter century mark, us older folk remember (although through tinted glass, aka the filters of time) where we were when we were that age.  I actual had a conversation with someone that stated that even though she is ten years older than Gab, she found a huge difference in time.  At 35, she knew where she was in life, where she wants to head and had experienced enough of life to understand things better.  At 25, she remembered not being sure of the future, still trying to “figure things out” and being a bit rudderless.  When I turned 25 (that would have been 1987), I was still living at home, was on my first adult job and was pretty much clueless on my life and where I wanted to go.  So, yeah, I would have to agree with the assessment that I heard.

What about having a chance to go back and do it all over again?  Aside from the fact that I would have my 25-year-old body and all the energy that it would bring, would I really want to go back, even with knowing what I know today?  I have gathered 32 years more of life experience, have a pretty good understanding of where I am, have a direction my life is going, and I have a great wife and family.  I am where I am based on what has happened to me and am comfortable with the results.  Would I want to go back, tamper with my success (and failures)?  To be honest, if I would end up exactly where I am at, it would be fun.  But if not…I cannot fathom a different life, a different spouse, a different family.  I am happy where I am at.  So, while repeating Bill Murray’s day over and over has some measure of fun, I am happy to have this point in life and all it has to offer.  How about you?

Leading and Delegating

As a president of an organization, I have had to ponder two concepts – leadership and delegation.


Oxford Dictionary provides the following definitions:

·         Leadership: “the action of leading a group of people or an organization.”

·         Delegate: “entrust (a task or responsibility) to another person.”

I remember as a young man, looking at various organization’s presidents, that once you reached that position, you were the one everybody had to listen to and the person that dictated every action.  As I got older, I realized that sometimes this is true and other times, not.  In truth, the role does come with the phrase that President Truman stated, “The buck stops here.”  Meaning that all the accountability, responsibility for the success of the organization at the end of the day falls on that person’s shoulders.  Leading means having the ability to know everything that is going on in the organization.  Since my synagogue is a microcosm compared to large entities, this can be an ominous task.  No one person can be involved in everything, make all decisions and action every item.  To attempt this leads to frustration and does not give a feeling of inclusion to the other people involved in leadership or the organization.

At some point I was taught the importance of delegating tasks.  This can become a fine art where you have to learn what to delegate, who to delegate to and how to engage with the person, or persons, involved.  You cannot just push responsibilities onto other people, look the other way, and hope that the tasks required are completed.  This is where relationships need to be developed as you have to be able to work with the people you ask to assist you in achieving goals.  If you delegate, you have to make sure that the person you work with has a vested interest in succeeding with the assignment, someone that you know will involve other like-minded individuals (building a team) and has the ability to communicate what happens.  Not everyone that we involve will work out as expected.

This is where the balance has to be made.  As a leader, you need to set the example, own your position and engage other people.  To do this alone, can lead to becoming a dictator where you build the expectation that you must be included in everything (i.e., managers that need to be on ALL emails), stifle creative suggestions (which all organizations need to thrive and change alongside our broader environments) and push potential help away.  Similarly, reactions where one delegates everything and takes on no responsibility, as this can lead to teams feeling they have no support, lack a broad direction and can lead to a feeling we are in the wild west.  This is the hard part, as a leader you never cede your responsibility, trust the people you ask to help, providing support and guidance, and encourage their creativity.  As General George S. Patton stated, “Don't tell people how to do things, tell them what to do and let them surprise you with their results.”  

Words

I am not following the Impeachment Trial, but I am bothered by the choice of words being used by both sides and easily gleaned from the headlines of all publications.  Words can hurt, words can heal, words can change the course of progress and words can face us towards a better future.  Last week, we celebrated Martin Luther King Jr Day, a holiday to celebrate a man who had an enormous impact and is memorialized by his “I Have a Dream” speech.  Juxtaposing a speech to inspire against speeches meant to incite fear and misdirection, it caused me to pause and reflect on how we speak and the words we use.

I have been fascinated by some of the influential speeches given by our forefathers, speeches that had the ability to convey heavy messages, provided context and imagery, presented in a highly complex language structure consisting of compound sentences and using, at time archaic words, to present their purposes to a young Republic.  Either this is the way they thought, or most likely, they took some serious time to compose the messages that they wished to deliver.  We live in an age of elevator pitches and conveying internet messages in 140 characters soundbites, now expanded to 280.  Yes, we live in a fast food world, where certain internet tools have helped to bring “fast food thinking” to the way we communicate.  While there are cases of this helping to provide a forum on world events, we now have terms like cyber-bullying where we can verbally attack someone or something and have an instant audience.

Truth be damned!  The quicker we get information out; the quicker people will react and respond.  Fact checking?  If you get your point out there quick enough, by the time the facts come to light, people have already accepted the “fake news” as the truth.  It seems like this mentality has bled into many other areas of life.  In 2005, a prominent news anchor left his job in disgrace over presenting a story as true, that ended up not being fact checked and was ultimately “fake news.”  Today, there are those who use these words, in most cases planned and well thought out, to appeal to the court of public opinion, where facts seemingly do not matter.  People are found guilty in the court of public opinion way before they stand trial, where we are supposed to be innocent until proven guilty. 

We the people have seemingly enabled these actions to perpetuate, as we purchase the printed news, listen / watch the stations that embrace this and worse yet, continue to elect officials who perpetuate this.  “My representative” should be exactly that – I will gladly vote against those who do not meet my ideals (party does not always matter).  As we head into the next political cycle, it will be interesting to see if anything does change, or will we maintain as usual.  Words are important – what we say, what we write and the meaning / motivation behind them.  How powerful are words?  On November 19, 1863, a 2-minute speech was given, that was less than 275 words, amongst a full program, including other famous speakers.  That short oration?  The Gettysburg Address given by our great President, Abraham Lincoln.  Sandwiched amidst the presentation of the day, it has more than stood the test of time, driven a nation to becomes its best and still stands as an inspiration.  Remember what good, positive words can lead us towards as you communicate with others.

Taking the Helm

Entitlement: “The fact of having a right to something,” or, “The belief that one is inherently deserving of privileges or special treatment.” ~ Oxford Dictionary

As part of going through the goal setting process for this year, it is important that we use proper language in writing out our objectives.  One of the key points in setting goals is to define the actions that you will take to achieve them.  The key here is the actions that YOU will take.  If my goal is to sit here and rely on others, then you are banking on someone else’s goals to include you and benefit you.  Let me be the first to warn you…You will have a long wait.  No matter what you might think that you have done for others, that does not mean that you are entitled to something in return.  Humans tend to be a little more self-centered by nature!

I remember hearing political campaigns where the people in the audience would tell reporters “that is my candidate, because he will take care of me.”  Again, sorry to be the first to warn you…Many, but not all, politicians will tell you what you want to hear or present agenda items to you to lead you to a conclusion that may or may not benefit you.  We are a species who are definitely influenced by our emotions, the two strongest being fear and love.  Some of the greatest (and evil) dictators of all time played on emotions to mobilize the masses to engage in activities that they might have done on their own.  If someone can arouse your fears, tell you what to do and then they will make it better – beware.

Many years ago, I decided to get my MBA in Finance.  The company that I was working for at that time had a tuition reimbursement program.  Being employed as an Accountant, there was no issue on getting their agreement.  I spent four years going to school at night to get this new degree, where it was my choice to go back to school, my choice to improve self and my choice to dedicate the time required to get a good grade in the effort.  I had heard plenty of stories that if you go back to school, when you graduate you are entitled to a raise automatically.  When I graduated, my manager congratulated me with a pat on the back and Debbie (my fiancé at the time) sent me balloons at work.  I found out that I was entitled to no raise, promotion or even a happy hour.  I was not upset, because my reasons for going back to school were for my personal benefit, not to make me entitled.  At work, my pay is based on the value that I bring to my company, not what I think that I am entitled to.

One week after talking goals, why was this on my mind?  Because sometimes, we do forget that we need to be in control of our own paths.  Roadblocks, bumps in the road and extenuating circumstances are all things that are beyond our control.  True in our lives, whether personal, at work, at play or anywhere else.  If we focus on the things that can control, we will have a better chance of reaching our goals, as opposed to ceding control and relying on others.  To be up front, I have thought about after my years invested in raising / providing for my family, working long hours and helping other, etc., that will come a day where I can sit back, relax and let someone else take care of me.  It is a mindset thing because, I do not know if I even could sit still, cede control of everything to someone or even just relax.  I do know, that if that were to happen, I better plan now for it instead of waiting to see who will do all that for me. 

New Year, New Me?

The importance of setting goals

As we have been taught from a young age, the new year is a time for setting our goals, with the corollary being a new year a new you.  I have heard some people push back on this and minimize the importance.  Do we really need to set our goals on January 1^st?  The real answer is no – we can set goals during the course of the year, but need to remember to set targets for achievement and a date by which to meet those goals.  Is it easier to start something on January 1 and end on December 31?  Yes, as we have a date defined for us when to begin and when to end.  In either case, it is important to review where you are at along the way; we should never fall into the trap of being 11 months in before we take a first look at how we are doing.  As a project manager, no client would wait that long into a project to gather feedback, hold their breath on the status, or expect no adjustments along the way.  That is a business case that we can apply to our own lives, such as when I shared the journey a few years ago on changing my habits on food and exercise.

Writing out our goals

Making a public declaration of our goals is one thing.  How many of you actually hand write them down?  As a confession, sometimes I have and sometimes I have not.  However, many thought leaders and successful people in various fields swear by the benefits of writing down goals and doing so in detail.  There is the often-repeated story about Jim Carey writing down his earnings goals when he got to Hollywood.  There is the story that circulated about a man finding the picture he drew of his dream house that he found years after he was living in his dream house; he drew a picture of the house he was living in many years before the house was purchased.  Or the cases where a spouse has written out in detail the mate they hoped to meet and eventually did.  There are plenty of articles on the internet that explain the Neuroscience studies on this.  The simple explanation is that by writing down our goals in detail will help to encode the information to our brain.  Our brain unconsciously then works, or focuses, on what we have passed it, sort of like when you are thinking about a new car you are interested in and all of a sudden, you see that car everywhere.  James Allen wrote the classic book, “As a Man Thinketh” in 1903, and his points about thinking and following through were true then and have science to back it up today.

Goals that are attainable and realistic

“I want to be president of an organization.”  “I want millions of dollars.”  “I want a life of complete financial freedom.”  These are all great goals!  But, are they realistic to achieve in 12 months?  For each of these three and many more big goals (yes, we should think big), in reality there are many steps along the way to reach our desires – there are no shortcuts.  I am president of my synagogue (goal 1?) and this goal did not occur overnight.  I worked on committees, co-chaired a committee with my wife, joined the Board, then was a vice-president for 5 years where I had the opportunity to “learn the ropes.”  In the business world, there would need to be years in various positions before being able to move into a top position.  For the monetary goals, unless you are one of the few that invents the next best thing since sliced bread, you have to be willing to follow a path, with a series of goals that need to be met (in terms of areas of expertise), that include knowledge building and financial earnings power.  The big goals may be multi-year, but the current goals need to be realistic so that achieving them will cause you to continue towards the bigger goals, as opposed to failing, getting frustrated and walking away from your dreams.

Next Steps

Now comes the hard part – putting pen to paper.  Write down your goals, plan out your milestones and start a periodic review process.  Not sure you know everything that you need to?  This is where personal development comes into play; begin by creating a reading plan and attend seminars (much easier with the web).  I know that it has become a cliché statement, but now that you have “planned the work, you need to work the plan.”  Here’s to a fruitful and productive year!