“What did you say?” At face value, that brief question, without
any vocal reflection, potentially can be taken as someone about to pick a
fight, someone that just received bad news, or someone you are trying to
hear. We all know people that have some
difficulty hearing, whether do to age, illness or simply selective
hearing. One gentleman I know, whose
hearing has deteriorated with age, often asks that when we are in a group that
only one of us speaks so that he can hear what is being said. His ability to decipher a single voice out of
all the ambient sounds and from a group of voices has become difficult.
Recently, I was asked a
question to help someone out. The
specifics of the situation are not important.
What is important is that to this person, an issue arose that could
taint people’s perception based on someone else’s condition. The question was how do we address this
situation and stop it from happening in the future. After much thought and reflection, I realized
that the situation, when taken by itself, could be of concern. Andy Andrews writes about perspective and how
if you change your perspective, the situation could be very different from
originally perceived. Once I applied his
thinking, I realized that the situation in front of us could be taken as a
positive. If people’s perception leads
them to lower expectations, then we have the opportunity to come out looking
better by comparison. Sometimes, a
potentially innocent comment taken out of context, like the game of telephone,
can become something different from what was originally said.
In the example above, if we keep
our focus on the bigger picture, some of the smaller issues that arise should
be recognized as such and not distract us from the direction we are
heading. Similar things can happen in the
work place, where a person is involved in an important project. With deadlines looming, they are off working
on something with a low priority that can wait until the major project is
completed. I know that “in the heat of
the moment” we sometimes are lured into listening to the noise that surrounds
us. However, just as the gentleman
mentioned earlier, we need to pick out the voices we should be hearing and tune
out the ambient sounds. Sometimes, the noise is just noise.